Commercial Missed Collection WM is dedicated to meeting all of our customers' needs efficiently and promptly. If your collection has been missed, we want to know about it! Unfortunately, we are sometimes unable to empty containers because they are blocked (vehicles, construction, etc.) and our driver can't access them. Waste Management makes every effort to contact customers to let them know when a container is blocked. (Blocked container "Haul or Call" policy). If your container(s) were accessible on your collection day and were not emptied, WM is very sorry for the inconvenience. Call 509-582-5121 (M-F 7 am - 5 pm, SAT 9 am - 1 pm) . We will empty missed containers as soon as possible after they have been reported. If notified by Noon Monday through Friday, we will usually be able to collect missed containers on the same day. Otherwise collection shall occur on the next business day. Print This Page