| Commercial or Multifamily Blocked Containers |
Blocked Container Procedure - "Haul or Call"
WM maintains a "Haul or Call" policy for garbage, yard+food waste, and recycling collection services.
We ask customers to keep containers unblocked (parked cars, overflow material, locked gates, etc.) so that we can empty and replace them in a timely fashion.
- If a driver finds a container blocked, he will call Dispatch.
- Dispatch will contact the customer while the driver waits up to 4 minutes for access before moving on with the route.
- If Dispatch reaches the customer, they will ask the customer to clear access and arrange for later collection if necessary.
- If Dispatch is unable to contact the customer, they will leave a message explaining the circumstances, and ask the customer to call Customer Service to schedule another collection. Extra service charges may apply.
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