WM Northwest
WM Northwest Commercial or Multifamily Blocked Containers

Blocked Container Procedure - "Haul or Call"

WM maintains a "Haul or Call" policy for garbage, yard+food waste, and recycling collection services.

We ask customers to keep containers unblocked (parked cars, overflow material, locked gates, etc.) so that we can empty and replace them in a timely fashion.

  • If a driver finds a container blocked, he will call Dispatch.

  • Dispatch will contact the customer while the driver waits up to 4 minutes for access before moving on with the route.

  • If Dispatch reaches the customer, they will ask the customer to clear access and arrange for later collection if necessary.

  • If Dispatch is unable to contact the customer, they will leave a message explaining the circumstances, and ask the customer to call Customer Service to schedule another collection. Extra service charges may apply.


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