City of Kirkland

SERVICE
ALERTS

If your service is interrupted,
the most up-to-date
information is right here!

If you need help with any of the following:

Start or stop residential service
Inquire about residential billing
Pay your bill online

Contact CITY OF KIRKLAND

425-587-3150

utilitybilling@kirklandwa.gov

Click here

Report missed collection
Order replacement cart
Schedule a special pickup
Change service level

Click to submit
online form

CHAT

M-F 7 am - 7 pm
Sat 8 am-12 pm

pnwrsservices@wm.com

Phone 425-587-0040

M-F 7 am - 5 pm

Sustainability starts in the community. With WM as your partner, you can count on reliable service and solutions that help keep our community sustainable, clean and safe. Thank you for partnering with WM, for a sustainable tomorrow.

Collection Information

Service day changes are coming

Some customers in Kirkland may experience a service day change beginning the week of September 15th.

Why is Waste Management changing the service days of its customers?

Over the past 10 years the region has grown and WM’s routing system needs to adjust to that growth. Our routes need to be realigned and streamlined which will allow us to provide high-quality service in the most efficient way possible. A few of the benefits include:

Efficiency
The re-alignment will condense WM’s existing routes, eliminating the need for drivers to cross town to service customers, allowing them to focus on a specific area each day.
Condensed routes are easier to follow and easier to service, causing fewer service interruptions.
Safety
This re-alignment will reduce the number of hours trucks spend on the road during peak periods making neighborhoods safer and roads less congested.
Environment
The less time our trucks spend on the road reduces carbon emissions and our overall carbon footprint.

What does this route re-alignment mean?

Some customers may see their service day change.
After we begin the reroute, in the event that customers go longer than seven days to be serviced (between their old service day and their new service day), WM will provide a courtesy collection on Saturday, September 13th.

When are the service changes?

The service changes will be initiated the week of September 15, 2025.

Contact the City of Kirkland

425-587-3150
utilitybilling@kirklandwa.gov, to:

Contact Waste Management

425-587-0040

(M-F 7AM-7PM, SAT 9AM-1PM)
pnwrsservices@wm.com, to:

Report missed collection
Order commercial service
Order paid bulky waste curbside collection (mattresses, appliances, furniture, etc.)
Schedule free electronics pickup
Order a replacement container
Change garbage service levels

Contact Us

For Information Call: 425-587-0040

Holiday Schedules

WM observes three annual holidays: Thanksgiving Day, Christmas Day (Dec. 25), and New Year's Day (Jan. 1). All other holidays will not affect your collection schedule.

Weekday holidays will delay collection by one day for the remainder of the week. For example, if a holiday falls on a Thursday, Thursday customers will be collected on Friday and Friday customers will be collected on Saturday.